Refund policy

Returns

We offer a 30-day free returns, exchange and refunds policy from the date of delivery on all items for both UK and international delivery. Unfortunately, we can't offer a refund or exchange once the 30-day period is over, nor if the items are worn. 

To be eligible for a return or exchange, your item must be unworn and in the same condition in which it arrived. We recommend trying things on soft surfaces where possible, and to avoid mud, dirt or other matters that could stain. The item must also be returned in its original packaging.

So that we can complete your return or exchange, please login to your your customer account. If you have any questions about our returns policy or about making a return, please email us at (team@human-potential.co.uk) Please note that a proof of purchase will be required.

Refunds

Upon receiving and inspecting your returned item, an email confirmation will be sent to you letting you know that we have it. Once we're happy that the item is in a sellable condition, we'll process your refund or exchange within 1 - 2 working days and the money will be returned to you within 48 hours.

Late or Missing Refunds

If you haven’t received your refund yet, please first recheck your bank account before contacting your credit card company, as it may take some time before your refund is officially posted. If the funds are still not visible, contact your bank in case of any extended processing time. 

If you’ve done all of this and you still have not received your refund, please contact us by emailing team@human-potential.co.uk

Sale items

Only regular priced items may be refunded, unfortunately we cannot refund or exchange sale items.

Shipping

Just get in contact at team@human-potential.co.uk and we will have your free shipping label sent over to you. Depending on where you live, it may take time for your return to reach us, but we will notify you as soon as we receive it. 

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us

For more information about our Refund Policy please contact us by email at team@human-potential.co.uk or by mail using the details provided below:

Athlete Potential limited, Brent House, 382 Gloucester Road, Cheltenham, GL517AY